TravelRep | AI Assistant for Travel Sales Systems

Work with a team that understands your agency.

TravelRep and Elitema are products of Birdenbire Software. Our years of travel software experience help us understand your sales needs.

Integrated with Elitema · Arkman · Karıncasoft

Sales workflows powered by live information from your existing system, including domestic and international flight reservations with Arkman and tour package reservation with Karıncasoft.

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Let Customers Talk to Your Travel Sales System

Let TravelRep handle travel enquiries from WhatsApp, Instagram, Facebook and your website. It learns customers' dates, party size and preferences, presents products using current data from your sales system and answers pricing and availability questions.

The scope of automation depends on the live data and transaction permissions your system provides. Booking and payment steps can be included where the necessary information and connections are available. Conversations are handed to your team when customers request it or at stages you choose.

Drawing on our travel software and sales experience, we design workflows, build integrations and review conversations to improve the system.Travel Software Experience Since 2002

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Grow Your Business

Respond promptly to customers and resellers, day or night, and support your sales.

Manage Your Budget

Define the right scope for your needs. Evaluate the system with a 15-day free trial.

Improve Satisfaction

Respond quickly to enquiries and help your team follow up consistently.

Artificial Intelligence

Adapts to Your Sales Process

Every business has its own products, customers and sales approach. TravelRep selects a suitable workflow and retrieves the information it needs from your existing systems to move the conversation forward.

Depending on the workflow, customers receive responses from AI, automated repliesor your sales representative .

Your system is continually improved to support conversions.

Over 20 Years in Travel.
Proven Sales Results.

We understand travel agencies, the questions customers ask and the journey to a booking. We bring that experience to TravelRep, an assistant connected to your sales system.

TravelRep retrieves product, pricing and availability information from your existing system. It presents current options and answers questions using your agency's sales approach.

These figures reflect observations from our previous travel deployments; the same results are not guaranteed for every new setup. Automation scope depends on the live data, integrations and configured workflows available.

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90–92%

Conversations Resolved Without Agent Handoff

We answer customers' questions, provide pricing and availability, and resolve their enquiries without passing them to your sales team.

8–10%

Your Team Steps In at the Right Time

Most handoffs are to complete a booking. A small proportion need human support for topics outside the system's scope.

Less Workload. More Time for Sales.

Let TravelRep handle repetitive questions so your sales team can focus on completing bookings and looking after your customers.

What Can TravelRep Do?

We build sales workflows for travel agencies and tour operators selling flights, hotels, tours and villas. We determine which steps can be automated based on the live data and transaction capabilities your system provides.

Provides Prices Automatically

When customers ask for a price, the assistant collects the details needed to calculate it. It connects to your system, retrieves current prices and product information and presents them in your preferred style. If a price is too high, it offers alternative products.

Supports Sales Transactions

When customers choose a product and wish to purchase it, the assistant requests the necessary details. Once collected, it automatically creates an order in your connected system.

It shares the payment link or payment information returned by your system. Where supported, it sends the relevant documents once the order is complete.

Provides Customer-Specific Information

It accesses customer information through your system's authentication and authorisation workflow. It retrieves details such as orders, deliveries, reservations and account information, then answers the customer's questions in natural language.

Recommends Products

Through conversation, it learns what the customer is looking for. It queries your system for suitable products and presents them in your chosen workflow. Where your infrastructure supports it, it asks for feedback and refines the options for the customer.

Answers Product Questions

It retrieves product information from your system and answers questions in your preferred tone of voice.

Shares Business Information

It uses the information you provide to answer questions about your business, booking procedures and other policies in your own style and tone.

“Explore what is possible!”

Where Can I Use TravelRep?

On Social Media

Responds to messages from your Instagram and Facebook messaging ads, 24/7.

On WhatsApp

Automatically responds to customer conversations on WhatsApp or another connected chat system.

With Resellers

Automatically handles reseller and B2B conversations through WhatsApp or chat.

On Your Website

Provides product and customer-specific information through your website's chat system.

Your Sales System, Ready in 3 Steps

No technical expertise needed. We prepare the system so you can focus on using it.

We work with you throughout setup, from analysis to launch.

We analyse your sales goals, customer enquiries and existing tools.
We design tailored sales workflows and build the required system connections.
We test together, then review conversations and results during your 15-day free trial.