Elitema, Arkman and Karıncasoft Integrations

An assistant connected to your existing travel sales software

TravelRep integrates with Elitema, Arkman and Karıncasoft travel agency systems. It uses live information from your existing software to answer product and customer questions. Together, we define the scope based on your software version, accessible data and transaction permissions.

Elitema: experience from the software we develop

Elitema and TravelRep are products of Birdenbire Software. As the team behind Elitema, we have years of experience with agencies' product, pricing, reservation and sales processes. We bring this expertise to TravelRep workflows connecting customer questions about hotel, villa and tour packages with sales system data.

Domestic and International Flight Sales with Arkman

With our Arkman integration, we manage domestic and international flight searches, flight selection, customer details and reservation steps. For payment and ticketing, customers are directed to the payment step on your website.

Domestic or international flight search
Flight selection
Adding customer details
Progressing the reservation
Website handoff for payment and ticketing

Explore every step of the Arkman flight workflow →

Tour Package Sales with Karıncasoft

With the Karıncasoft integration, it manages the tour search and information process through automated customer chat. It learns travel preferences, queries suitable options from your system, and answers questions about the tour selected by your customer. In this way, product and pricing information is seamlessly carried over from your sales software to the customer conversation.

Domestic or international tour search
Providing detailed information about the tour
Tour rooming options and pricing
Executing the reservation steps
Transfer to live support for closing the sale

Explore every step of the Karıncasoft tour sales workflow →

What does live information make possible?

Product descriptions support answers to customer questions; pricing and availability data enables options for the relevant dates and party size. Reservation and payment actions can also be included where the connected system supports them. We do not assume every platform exposes the same capabilities.

What do we review before setup?

We review your software and version, your flight, hotel, tour or villa products, available connections and current data sources. We define which steps customers can complete in chat and when an agent takes over. Initial tests cover important sales scenarios such as dates, children's ages, party size, availability and price changes.

Do I need to change my software?

Where suitable connections are available, our aim is to work with your existing sales system. If your software or requirement is not listed here, we can assess its integration options separately. Tell us what you use and which tasks you want to automate at the first meeting.

Built on travel software experience

TravelRep and Elitema are products of Birdenbire Software, which has developed solutions for travel agencies since 2002.

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