Built for Travel Agencies

For Travel Agencies: An Automated, Natural Sales Experience

Focus on your customers and let TravelRep handle the conversations.

Messages from WhatsApp, Instagram and your website become sales opportunities. TravelRep is an AI-powered messaging system built around travel agencies' needs. It goes beyond automated replies: it speaks in your voice and supports your sales approach.

Elitema, Arkman and Karıncasoft travel agency software integrations are available. If you use another platform, we can prepare your integration at no setup charge and deliver a system ready for a 15-day trial.

Why Do Travel Agencies Choose TravelRep?

  • Designed for travel – Flights, hotels, villas, tours and vehicles, with workflows adapted to each product type.
  • Connected to reservation systems – Uses your system's current information to answer enquiries.
  • Understands agency workflows – Tailored scenarios for sold-out inventory, unavailable options and capacity limits.
  • Natural conversations – A friendly, natural tone rather than rigid templates.
  • Ongoing improvement – Feedback and conversation analysis help improve replies over time.
  • Performance and Cost Advantages – In previous deployments, we observed clear advantages in conversation management and cost compared with live support.

What Does TravelRep Do?

Domestic and International Flight Sales with Arkman

With our Arkman integration, we manage domestic and international flight searches, flight selection, customer details and reservation steps. For payment and ticketing, customers are directed to the payment step on your website.

Explore the Arkman flight workflow →

The steps that can run without human intervention depend on the live data and transaction permissions provided by your sales system. Automation scope grows as product, price, availability, reservation and payment connections become available. Customer requests for an agent and handoffs for booking completion are tracked as separate reasons.

TravelRep can be adapted to workflows you define. Examples already implemented include:

Calculates Prices Automatically

When a customer asks for the price of a hotel, tour or villa, it collects the details needed for a price calculation. It uses Elitemaor your existing agency system to retrieve prices and present them in your preferred style.

When customers ask whether a villa or hotel is available for certain dates, it queries your agency system. It then follows your defined workflow based on the result.

When a customer wishes to book a product, it collects the details required for the reservation and automatically creates the booking in your agency software.

It shares the payment link or instructions returned by your agency system. Once the booking is complete, it sends the relevant documents to the customer.

Offers Alternative Products

If a requested product is unavailable or too expensive, it offers alternatives according to your rules. It asks for feedback on the options and uses this to guide the conversation.

It retrieves information about your hotel, tour or villa from your agency software and answers customer questions in your preferred tone.

It uses the information you provide to answer questions about your business, booking procedures and other policies in your own style and tone.

How Does TravelRep Work at Your Agency?

All messages in one workflow

An Instagram ad enquiry or a WhatsApp price question: messages are brought together, answered and routed in one workflow.

AI + Agency-Specific Workflows

Every agency has its own language, products, prices and customers. TravelRep is tailored to your system, using live data and evolving workflows rather than fixed answers.

24/7 Replies, Around the Clock

Imagine an assistant that answers even a 3 a.m. question politely and with relevant information, without getting tired or forgetting to respond.

Support Beyond Launch

TravelRep is monitored and improved after setup. Conversation analysis and your feedback help refine replies and strengthen workflows.

Reduce Your Sales Team's Workload

In previous travel projects, we managed around 90–92% of conversations without human intervention. Your team takes over when customers request an agent, an enquiry falls outside the scope or a booking needs to be completed. This helps teams focus their time on sales.

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