Understanding travel needs from the first message
When a customer asks about a hotel, tour or villa on WhatsApp, TravelRep handles the enquiry. It collects information such as dates, the number of adults and children, children's ages and preferences in your chosen order. Questions and tone of voice are tailored to your agency.
Products, prices and availability in one conversation
The assistant presents relevant options using live information from your sales system. It asks for missing details before requesting a price. If a product is unavailable or exceeds the budget, it can suggest alternatives based on accessible inventory and your rules.
Domestic and International Flight Sales with Arkman
With our Arkman integration, we manage domestic and international flight searches, flight selection, customer details and reservation steps. For payment and ticketing, customers are directed to the payment step on your website.
How does an example villa enquiry progress?
A customer says they need a villa for a family of four. The assistant asks for dates and a preferred area, checks available options and presents prices. It uses available product details to answer questions about the pool or location. Whether reservation is automated or handed to an agent is decided during setup. This is an example workflow, not a specific customer result.
How far can it go without human intervention?
Automation is bounded by the live data and transaction permissions available. In previous travel projects, we managed around 90–92% of conversations without human intervention. Around 2–3% were handed off because they fell outside the training scope; other handoffs reflected customer preference or booking completion. This experience does not guarantee the same rate in every deployment.
When is a conversation handed to an agent?
An agent takes over when a customer prefers to speak to a person, the request falls outside the configured scope or your team is expected to complete the booking. Separating these reasons shows where automation can improve and where your sales team adds value.
What results should we review during a trial?
Look beyond reply counts. Review whether needs are collected accurately, current pricing and product information is presented, why conversations are handed off and which enquiries progress towards booking. Measuring conversation management separately from completed bookings makes the contribution clearer.
Built on travel software experience
TravelRep and Elitema are products of Birdenbire Software, which has developed solutions for travel agencies since 2002.
Meet our team · Explore customer projectsRelated Solutions
Tell us about your current software and main sales requirement so we can define the first deployment together.
Request a Demo