B2B AI Assistant for Tour Operators

A sales workflow for reseller and agency enquiries

Tour operators communicate with more than end customers. Questions about tours, hotels, dates and availability from resellers and travel agents also create work for sales teams. TravelRep is configured to handle these enquiries using information from your existing sales system.

Finding and comparing products

When an agency asks for options for a country, period or product category, the assistant collects the relevant criteria. It queries accessible products and shares information, prices and availability. Special group quotes or requests outside the configured scope can be passed to a sales adviser.

Agency-specific information

To share reseller-specific prices or conditions, the connected system must authenticate the user and grant the required access. During setup, we establish who can see which information and which actions are permitted. We do not assume all agencies have the same prices or permissions.

Our B2B experience in travel

TravelRep projects include B2B communication workflows for Wtatil and LookBook. These applications use live system information to answer agents' questions and pass special requests to sales advisers. Our success stories describe the work carried out in each project.

Where can the sales team focus?

Handling repetitive product and price questions can free advisers to focus on special requests and sales conversations. Your sales approach determines when handoffs occur. We do not publish a separate verified B2B automation rate; results are evaluated using your own conversation traffic.

Preparing for setup

We start with your travel sales software, product sources, reseller structure and frequently asked questions. After defining live data connections, user permissions and handoff rules, we test sample enquiries. Starting with a specific product group or workflow makes the trial easier to evaluate.

Built on travel software experience

TravelRep and Elitema are products of Birdenbire Software, which has developed solutions for travel agencies since 2002.

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