We Listen, Then Build It with You
We bring your customer communication, product information and sales team together in a single workflow.
1. We analyse your sales process
We review where your customers come from, the questions they ask most often and the steps leading to a sale. Together, we define the initial problem to solve and the measures we will use to evaluate it.
2. We design workflows for your business
We tailor steps such as product recommendations, pricing, quote information collection and handoff to your sales team. Together, we agree on the tone of replies and when your team should take over.
3. We connect your existing tools
We assess your software's integration capabilities so product, pricing and availability information can come from current sources. We define which transactions will be supported in your CRM, ERP or sales system.
4. We test and launch together
We check replies and system connections using sample customer conversations. During your 15-day free trial, you can assess how the solution fits your actual workflow.
5. It works with your team
TravelRep handles enquiries within the configured workflows. When a response is insufficient or a person is needed, the conversation is handed to your sales team so they can take it forward.
6. We review results and improve
In previous travel deployments, we managed around 90–92% of conversations without human intervention. Around 2–3% were handed to live support because they fell outside the training scope; other handoffs reflected customer preference or booking completion. Outcomes vary with the live data and permissions available in each deployment. We use conversation feedback to improve replies and routing, assessing measures such as response time, enquiries passed to sales and completed transactions against your project's goals.